Privacy Policy
Introduction
The Padel School Limited (‘The Padel School’, ‘we’, ‘us’ or ‘our’) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, subscribe to our newsletters, purchase our products or access our coaching and membership services.
It also explains your rights regarding your personal information and how you can contact us with any questions or concerns.
This policy should be read alongside our Cookie Policy.
1. Who we are
The Padel School Limited provides padel coaching, training resources, courses and membership services for players, coaches and clubs.
Our website is thepadelschool.com.
The Padel School Limited is the data controller responsible for the personal information it collects and processes for its own purposes.
This means we determine how and why that information is used.
Some of our services are delivered through third-party platforms, which may also process personal information in accordance with their own privacy policies.
You can contact us about your personal information using the details provided in Section 13.
2. The collection and use of your personal information
We collect personal information when you interact with The Padel School, including when you:
- Register for an account or membership.
- Purchase courses, products or other services.
- Access our online coaching and membership resources.
- Complete a contact or enquiry form.
- Subscribe to our newsletters or marketing communications.
- Participate in surveys, competitions or promotional activities.
- Contact us directly or provide feedback.
- Interact with our website and its content.
The information we collect depends on how you interact with us and may include your name, email address, contact details, account information, purchase history and communications with us.
We may also collect technical information relating to your use of our website, including information about your browser, device, IP address and interactions with our content.
Some information is provided directly by you, while other information may be collected automatically through cookies and similar technologies.
Further details about these technologies are available in our Cookie Policy .
Children and young people
Our online membership, account registration and purchasing services are intended for individuals aged 18 or over.
Younger players may participate in The Padel School's coaching activities through our school programme.
Where personal information relating to younger players is collected or processed as part of these activities, it will be handled in accordance with applicable data protection requirements and the arrangements established with participating schools and, where appropriate, parents or guardians.
The information collected, how it is used and the organisations responsible for processing it may differ depending on the arrangements for the particular school programme.
[Tom to confirm whether The Padel School collects children's personal information directly or whether participating schools manage this information. The final wording must reflect the actual arrangements.]
3. Our legal basis for processing your personal information
We process personal information only where we have an appropriate lawful basis for doing so.
Depending on the circumstances, we may rely on the following:
Consent
Where you have given us permission to use your personal information for a specific purpose, such as receiving newsletters or certain marketing communications.
Where we rely on consent, you can withdraw it at any time.
Contract
Where processing your personal information is necessary to provide a product or service you have purchased, manage your membership or take steps you have requested before entering into a contract with us.
Legal obligation
Where we need to process or retain information to comply with applicable legal requirements, including accounting and tax obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include responding to enquiries, maintaining the security of our services, improving our customer experience and managing our business operations.
The lawful basis applicable to particular activities is explained in the following section.
4. When and how we use your personal information
We use personal information for different purposes depending on how you interact with The Padel School.
Account registration and memberships
When you register for an account or purchase a membership, we collect information necessary to create and manage your account.
This may include your name, email address, account details, subscription information and information you choose to provide through your membership profile.
Our online membership services are delivered through Circle, which provides access to our coaching content, courses and community features.
We use your information to create and manage your account, provide access to the services you have purchased, communicate with you about your membership and provide customer support.
Our principal lawful basis for processing information necessary to provide your membership is the performance of our contract with you.
Additional information you choose to share through community features may be processed as necessary to provide and manage those services.
Purchases and payments
When you purchase a membership, course or other product, we process the information necessary to complete your purchase and provide access to the services you have requested.
This may include your name, email address, billing details, country of residence, subscription information, payment status and transaction history.
Our membership services are delivered through Circle, with payments processed using Stripe.
Depending on the payment options available at checkout, you may also be able to pay using Klarna.
When you make a payment, your payment information is processed through the relevant payment provider. The handling of your payment details is subject to that provider's applicable privacy policy.
We use purchase and transaction information to fulfil your order, manage your membership or subscription, provide customer support, maintain financial records and comply with applicable legal obligations.
Our lawful bases for this processing include the performance of our contract with you and compliance with legal obligations.
Contact forms and enquiries
When you contact us through our website or by email, we collect the information you provide.
This may include your name, email address, telephone number, the nature of your enquiry and any additional information you choose to share.
We use this information to respond to your enquiry, provide information about our services and manage subsequent communications.
Depending on the nature of your enquiry, our lawful basis may be taking steps before entering into a contract or our legitimate interest in responding to enquiries and managing customer relationships.
Submitting a general enquiry does not automatically mean you have agreed to receive our marketing newsletters.
Newsletter subscriptions
When you subscribe to our newsletter, we collect the information you provide through the subscription form, including your name and email address.
We use this information to send you newsletters, padel coaching information, updates about our services and other marketing communications you have requested.
Our newsletter subscriptions are managed through ActiveCampaign, with information submitted through our website transferred using Zapier.
Where we rely on your consent to send marketing communications, you may withdraw it at any time by using the unsubscribe link in our emails or contacting us directly.
If you withdraw your consent, we will stop sending you marketing communications covered by that consent.
Website usage and analytics
We may collect technical information about how visitors use our website, including pages visited, interactions with website content, browser information and device information.
We use this information to maintain website functionality, understand how our website is used and identify opportunities to improve our services.
Where required, we obtain your consent before activating optional analytics and tracking technologies.
Further information is available in our Cookie Policy.
Customer support and service improvements
We may use information relating to your account, purchases, enquiries and interactions with our services to provide customer support, resolve problems and improve our products and services.
Depending on the circumstances, the relevant lawful basis may be performance of a contract or our legitimate interests in maintaining and improving our services.
How long we keep your information
We retain personal information only for as long as it is necessary for the purposes for which it was collected, including where we need to retain information to comply with legal obligations, resolve disputes or maintain appropriate business records.
The retention period depends on the type of information and the purpose for which it is processed.
[Tom to confirm the applicable retention periods, or the criteria used to determine them, for membership records, payment records, enquiries, marketing contacts and any school programme information.]
5. Who we share your personal information with
We may share your personal information with third-party service providers where this is necessary to operate our website, provide our services, process payments, manage customer communications or meet legal obligations.
The services used by The Padel School include:
The information shared with each provider depends on the service being provided and the purpose for which the information is required.
Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
Some third-party services may act as independent data controllers for certain processing activities. Where applicable, their own privacy policies explain how they handle personal information.
We may also disclose personal information where required by law, in response to valid legal requests or where necessary to establish, exercise or defend legal claims.
If our business is sold or transferred, relevant personal information may be shared with the parties involved, subject to applicable data protection requirements.
[Tom to confirm whether additional providers, including advertising, affiliate, event booking or other marketing services, should be included in this section.]
6. International transfers of personal information
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that the transfer complies with applicable data protection requirements.
Depending on the destination and circumstances, this may involve reliance on applicable adequacy regulations or the use of appropriate contractual safeguards.
You can contact us using the details in Section 13 if you would like further information about international transfers of your personal information and the safeguards that apply.
[Tom to confirm the relevant international data transfers and the safeguards in place. This section must identify the actual arrangements rather than simply describing possible safeguards.]
7. Cookies and tracking technologies
We use cookies and similar technologies to support the functionality of our website, understand how visitors interact with our content and, where you have given consent, support our marketing activities.
Some cookies are necessary for our website to operate correctly. Others are optional and may be used for analytics and marketing purposes.
When you first visit our website, you can choose whether to accept or reject optional cookies and manage your preferences.
You can change your preferences at any time using the cookie settings control available on our website.
For further information about the cookies and tracking technologies we use, please read our Cookie Policy.
8. Our marketing
We may send you information about our coaching services, memberships, courses, events, competitions and special offers where we have an appropriate lawful basis and comply with applicable marketing rules.
You can subscribe to our newsletters through the subscription forms available on our website.
When you subscribe, we use the contact information you provide to send you the marketing communications you have requested.
We may also send marketing communications to existing customers where permitted by applicable law and where the relevant requirements have been met.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@thepadelschool.com.
If you unsubscribe from marketing communications, we may still contact you where necessary regarding your account, purchases, membership or other services you have requested.
9. Your rights
Under applicable data protection legislation, you have a number of rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restrictions on how your personal information is processed.
- Object to certain types of processing.
- Request the transfer of your personal information to another organisation where the right to data portability applies.
- Withdraw consent where we rely on consent to process your personal information.
- Challenge certain decisions made solely through automated processing where the relevant legal protections apply.
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details provided in Section 13.
We may request additional information where reasonably necessary to verify your identity before responding to your request.
10. Keeping your personal information secure
We take appropriate measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who have a legitimate need to use it for the purposes described in this policy.
Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection and security arrangements are in place.
We also have procedures for responding to suspected personal data breaches and will notify affected individuals and relevant authorities where required by law.
Please be aware that no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. Ways to complain
If you have any questions or concerns about how we use your personal information, please contact us using the details provided in Section 13.
We will aim to address your concerns and resolve any issues relating to the handling of your personal information.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
Telephone: 0303 123 1113
If you are located outside the United Kingdom, you may also have the right to contact the relevant data protection supervisory authority in your country.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the personal information we process, our use of third-party providers or applicable legal requirements.
The latest version will be available on this page.
Where required, we will provide additional notice of material changes.
13. How to contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how we use your personal information, please contact us.
The Padel School Limited
Email: info@thepadelschool.com
Website: thepadelschool.com
Last updated: 25/9/26